Services offered
CareV offers home healthcare across three core services:
- Nursing care — post-surgical recovery, elderly medical support, and chronic-condition management.
- Physiotherapy — post-injury/surgery rehabilitation, mobility and joint support, and balance training.
- Day care — daytime supervision, meal and medication reminders, and companionship.
Service durations range from short visits to half-day, full-day, and live-in arrangements depending on the care plan.
How bookings are confirmed
- You submit a care request in the app with the service type, schedule, location, and any special instructions.
- CareV reviews the request and identifies a suitable verified provider.
- The provider is assigned and accepts the booking.
- You receive a confirmation and notification in the app once a provider has accepted.
A request is only a confirmed booking once a provider has been assigned and has accepted it.
Provider assignment
CareV matches your request to providers based on the service category, proximity to your location, the provider’s availability for your requested time, and quality signals such as rating and experience. Our team uses this matching to assign the most suitable available provider. If a provider declines, the request is returned for re-assignment.
Availability & geographic coverage
CareV is launching in select locations in India and is currently accepting waitlist registrations. Service availability at any given time depends on verified providers operating in your area and their schedules. Coverage areas will expand over time.
Expected arrival workflow
Once a booking is confirmed, you can follow its progress through clear stages, each accompanied by a notification:
- Assigned — a provider has been allocated to your booking.
- Accepted — the provider has confirmed the booking.
- On the way — the provider is travelling to your location.
- Arrived — the provider has reached your location.
- In progress — care is being delivered.
- Completed — the service is finished and you can rate your experience.
CareV does not continuously track a provider’s live location during travel; status updates are driven by these booking stages.
Communication
Booking updates are delivered through in-app notifications and push notifications at each key stage. The CareV team helps coordinate between you and your assigned provider where needed.
Support
If a provider does not arrive as expected, or you need to change or escalate a booking, contact info@carev.co.in and our team will assist.